Betfred's Privacy Policy — Your Data, Our Responsibility

Betfred (betfred.wine) is a trusted online betting and gaming platform for Bangladeshi users. Protecting your data is our top priority whenever you share information with us.

This Privacy Policy explains what information Betfred collects, why we collect it, how we use it, and the steps we take to keep it safe. It applies to all Betfred services, websites, and mobile applications.

Key terms used in this policy and what they mean:

• "Personal Data" — any information that can directly or indirectly identify you.
• "Processing" — the collection, storage, use, sharing, or deletion of your data.
• "Third Party" — Any person or entity other than Betfred.
• "Cookie" — small data files stored in your browser that help improve your experience.
• "KYC" — Know Your Customer — the identity verification process.

By using our platform, you agree to this Privacy Policy. If you have any concerns, please reach out to our support team.

Betfred collects only the information necessary to provide you with our services. We never collect excess or unnecessary data. A detailed breakdown of the information we collect is provided in the table below:

Betfred never collects biometric data, political opinions, religious beliefs, or any health-related information.

Betfred collects your information in several ways. Here's a full breakdown of each method:

• Directly from you: You provide information directly when filling out the registration form, submitting KYC documents, contacting our support team, or completing a survey.
• Automatically: When you browse our website, certain information is collected automatically via cookies and tracking technologies.
• From Payment Gateways: When you transact via bKash, Nagad, Rocket, or a bank, the relevant payment provider shares transaction-related data with us.
• From Verification Agencies: For legal compliance purposes, your information may be verified through a third-party KYC verification provider.
• From Public Sources: Where necessary, information is verified against government databases or legally available public records.

Betfred uses your information only for specific, transparent purposes. We never use your data beyond what has been authorized:

• Account Management: To complete your registration, verify your identity, and keep your account secure.
• Service Delivery: To operate betting, casino, and lottery services, and to maintain records of your bets and transactions.
• Payment Processing: Processing deposits and withdrawals, and preventing financial fraud.
• Security Assurance: Detecting and preventing unauthorized access, fraud, and money laundering.
• Legal Obligation: Providing information in response to lawful requests from government or regulatory authorities.
• Responsible Gaming: Analyzing your gaming behavior to identify problematic patterns and provide appropriate support.
• Service improvement: Analyzing platform performance and improving the user experience.
• Contact: Sending important updates, transaction confirmations, and promotional offers (subject to your consent).

We have a lawful basis for each purpose — whether that's contractual necessity, a legal obligation, or your consent.

Betfred applies industry-leading technical and organizational measures to protect your data. Our security infrastructure is regularly audited by independent third parties.

• Encryption: All data transfers are secured with 256-bit TLS/SSL encryption. Stored data is encrypted as well.
• Access Controls: Only authorized personnel can access specific data on a need-to-know basis. Every access is logged.
• Firewall & monitoring: 24/7 cybersecurity monitoring and automated threat detection are active at all times.
• Data Center Security: Data is stored in ISO 27001 certified data centers.
• Backup: Regular data backups are performed to prevent data loss in the event of a technical issue.

Data Retention Period: Data is retained for as long as your account is active and, following closure, for up to 5 years as required by legal obligations. It is then securely deleted.

Betfred never sells your personal data. However, in certain specific circumstances, it may be necessary to share limited information with trusted third parties:

All third parties are bound by strict data processing agreements with Betfred and may only use your information for the purposes specified in those agreements.

The Betfred website uses cookies. Cookies are small data files stored in your browser that help improve site functionality and your overall experience.

• Essential Cookies: Used for login sessions, security, and core site functionality. These cannot be disabled but do not store any personal information.
• Performance Cookies: Monitors site performance and errors. Data is collected anonymously.
• Preference cookies: Remembers your language, display preferences, and settings. Entirely optional.
• Analytics Cookies: Usage patterns are analyzed through tools such as Google Analytics. You may opt out at any time.

You can delete cookies or block new ones at any time through your browser settings. Please note that some features may become limited as a result.

You have important rights over your personal data. Betfred fully respects all of these rights:

To exercise these rights support@betfred.wineto send us an email. We will respond within 30 days. Please note that certain data may not be erasable due to legal obligations.

All Betfred services are strictly for individuals aged 18 and above. We never knowingly collect personal data from minors.

Date of birth is verified at registration and age is confirmed through the KYC process. Should any under-18 individual's details enter our system, the account will be immediately closed and the data deleted upon detection.

For any questions, concerns, or complaints regarding our privacy policy, please reach out to our dedicated privacy team:

• Email: support@betfred.wine
• Response time: Typically within 24–48 hours
• Request to exercise your rights: Processed within 30 days
• Report a Security Breach: Within 24 hours on a priority basis

We take every complaint seriously and are committed to resolving it transparently. Your satisfaction matters deeply to us.

If this privacy policy changes, you will be notified at your registered email address and the last updated date on this page will be revised.